Welcome to Chandramatrimony.com (herein referred as CM).
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.chandramatrimony.com (the "Website").
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
In these Terms, references to "CM member" shall mean the end user accessing the Website/CM services, its contents or using the CM Services offered. CM member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "CM member". "CM Services" means a collective reference to the Chandra Matrimony service provided by Chandramatrimony.com.
Scope
You understand and acknowledge that Chandra Matrimony (CM) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000.
CM acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of CM's already registered users, for seeking prospective lawful matrimonial alliances for themselves. CM retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of CM are classified broadly on the basis of language and region for the ease and convenience of its member / customer. CM Members are provided with free/paid access for searching profiles from the database of CM, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested.
1. Eligibility :
A) CM Membership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as CM member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in CM Website/App on behalf of them or is accessing the CM Website/App on behalf of them implies that you have taken their consent for their profile creation in CM and for accessing the CM Website/App.
2. Registration
A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if CM requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. CM may also reproduce your profile information in other matrimonial websites including community based websites to provide better matching Profiles to you.
B. If at any point of time CM comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, CM shall have full right to suspend or terminate (without any notice) your CM membership.
C. CM also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the CM members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in CM Website/App. CM shall have full right to suspend or terminate (without any notice) such duplicate profile.
E. You acknowledge and confirm that your registration with CM and the usage of CM services is with the bonafide intention of marriage and not otherwise. CM Membership is restricted strictly to the registered CM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of CM and nor use the CM Service or CM members data for any commercial purpose, and CM reserves its right to initiate appropriate legal action for breach of these obligation.
3. Account Security
You are responsible for safeguarding the confidentiality of your CM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons. You agree to accept responsibility for all activities that occur under your account.
4. Role and Responsibility of CM
A. CM reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered CM members.
B. CM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any CM member and the matches shown thereof are automatically generated by CM, and based on the partner preference set by you. In the event of CM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. CM does not prohibit any CM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. CM cannot guarantee or assume responsibility for any specific results from the use of the data available from the CM service or from other matrimonial websites including community based websites.
F. CM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
G. CM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the CM servers.
H. CM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
5. Role and Responsibility of CM Member
A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. Any information / data required by CM for using the CM services shall be provided by the CM Member, as and when so sought by CM.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. CM shall not be liable for short coming due to any misrepresentations made by any of its CM members.
D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call.
E. To get better search results, CM Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and CM shall retain their right under clause 2 (b) of this terms and conditions.
F. CM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and CM shall retain their right under clause 2 (b) of this terms and conditions.
G. CM Members are advised to refrain from :
i. Entering into any financial transactions with prospects. CM Members shall not seek financial help or provide financial help from / to the other CM Members
ii. Using abusive language when they communicate with the other CM Members
iii. being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
v. Entering into physical relationship with any prospect before marriage.
vi. violating any law for the time being in force.
vii. From mentioning details of other matrimonial services while sending personalized messages
H. CM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
I. The CM members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free CM member, and in the event you have availed paid CM package, you can send personalized messages to prospects to show your expression of interest/replies. CM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
J. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
K. If the CM Member fails to update in CM website/App, any change in the particulars furnished in their profile/ then the CM membership may be suspended by CM at its sole discretion.
L. CM member shall, in case of finalization of his/her/their Registrant's marriage, delete their profile by themselves or intimate CM for removal/deletion of their profile.
M. CM Members agree to use secure devices, software and networks in a private place for accessing the CM services.
N. CM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in CM Website/App.
O. CM Members shall not probe, scan or test the vulnerabilities of the CM Website/App or any network connected to the Website/App nor breach the security measures instituted by CM.
P. You shall also not make any payment / transfer any amount to account of any employees. All payments shall be made only to CM account.
6. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be free to contact us:
Email ID : helpdesk@chandramatrimony.com
Contact No : +91-6381530066
7. Medium of Communication to CM Members
A. CM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages.
B. CM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. CM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. CM Member further confirms that even if CM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from CM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from CM, like - only on weekends or fortnightly etc. You may also opt for not getting any call from CM by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.
8. Confidentiality
Any feedback you provide to CM shall be deemed to be non-confidential. CM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that
(i) Your feedback does not contain confidential or proprietary information of yourself or third parties;
(ii) CM member is not under any obligation of confidentiality, express or implied, with respect to the feedback;
(iii) You are not entitled to any compensation or reimbursement of any kind from CM for the feedback under any circumstances.
9. Privacy of Membership
To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to CM and other websites, the personal information / data provided to us by you during the course of usage of CM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
10. Grievance Cell
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:
Email: grievanceofficer@Chandramatrimony.com
CM shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website/App that -
A. belongs to another person and to which the User does not have any right to;
B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
C. infringes any patent, trademark, copyright or other proprietary rights;
D. violates any law for the time being in force;
E. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
F. impersonate another person;
G. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
H. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
11. Disputes between Members
A. CM Members are solely responsible for the communications (through any medium) with prospect or vice versa. CM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any CM members interest via e-mail, chat, interaction, Whatsapp or any other medium of communication between CM members either using website /App or otherwise.
B. CM has no obligation, to monitor any such disputes arising between the CM members, and CM shall not be party to any such dispute/litigation etc.
C. CM is not a broker or the agent of any CM member, and CM does not partake in the exchange of any kind of discussion between the CM members and prospects or the results of their discussion.
12. Content Right
A. You agree that all content of CM belong to MCL excluding your or third party content including advertisement on the Website/App for which CM has requisite license/right in terms hereof to display the same on our Website/App.
B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the CM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by CM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to CM, you hereby grant CM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the CM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.
C. While CM does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, CM may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants CM may at its sole discretion put restriction on any CM member to other member's communications.
13. Third Party website
CM will not allow any third party content inside the site.
14. Limitation of liability
A. CM or its Office bearers shall under no circumstances be liable or responsible to the CM member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ CM services.
B. CM informs you that the exchange of profile(s) through or by CM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the CM member, from/ or by CM.
C. Notwithstanding anything to the contrary contained herein, CM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to CM, for any specific CM paid package, and no further.
15.CM will not be liable in case of any wrong/improper match made due to unavailability of profiles from CM's owned other websites.
16.CM or its office bearers shall under no circumstances be liable, if any, for the CM member entering into financial transaction with any other CM Member or any third party.
17.CM or its office bearers shall under no circumstances be liable, if any, for any CM members not responding/reciprocating when you approach them for matrimonial alliance
18. Class Action Suits
You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with CM. Further neither you nor CM agrees to class arbitration.
19. General
In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the CM services as per clause 2 (b) of these terms and conditions.
20. Notwithstanding anything contained herein, CM reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on CM/website/App (once such instance come to CM notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. CM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our CM website/App as a means of communication while sending messages to other CM members regarding their profile identity in other matrimonial websites.
21. In case of conflict between the terms and condition of Website/App and terms and conditions of any other website the terms and condition of CM Website/App shall prevail for the service provided through this Website/App.
22. Disclaimer
A. Your access to and use of the CM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE CMSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, CMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CM does not warrant that the Website/App, its servers, or e-mail sent from CM are free of viruses or other harmful components. CM will not be liable for any damages of any kind arising from the use of this CM Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. CM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using CM services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, CM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by CM/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information suCMitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from CM);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information suCMitted by you or on your behalf;
v. any cyber crime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. CM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk.<
E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.
23. Indemnity
By using our CM services you agree to defend, indemnify, and hold harmless CM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by CM. This defence and indemnification obligation will survive in perpetuity.
24. Termination
A. We/ CM in good faith reserve our right to terminate your CM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
I. seek physical / financial favors from our other registered members or
II. have provided incorrect information on our website/App or
III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or
IV. have violated this Terms and conditions or
V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another CM member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,
B. If CM receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
C. Unless otherwise provided in these Terms and Conditions, CM membership may be terminated by CM / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to CM shall be forfeited.
D. Upon termination / suspension of CM membership, your right to use or access the CM Website/App CM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the CM Services shall not relieve you of any obligations arising or accruing prior to such termination.
25. Jurisdiction and Applicable Law
A. The registration of CM membership and all CM services are deemed to have been entered into within the territorial Jurisdiction of Chennai, India.
B. The CM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu, India.
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